Roleplay Scenarios
Shopping
Scenario #1
You want to buy a new smartphone. Call an electronics store and ask about:
Available smartphone models
Prices and discounts
Warranty and payment options
Scenario #2
You are shopping at a clothing store. Talk to a store employee and ask about:
Available sizes and colors
Fitting rooms
Current sales or promotions
Return policy
Scenario #3
You ordered something online, but there is a problem with your order. Call customer service to ask about:
Delivery status
Wrong or damaged items
Refund or exchange process
Estimated delivery time for a replacement
Useful Phrases and Words
Scenario #1: Calling an Electronics Store
Opening the Call
“Hello, I’m looking for a new smartphone and I’d like some information.”
“Hi, do you have a moment to answer a few questions about your phones?”
Asking About Smartphone Models
“What smartphone models do you currently have in stock?”
“Do you carry the latest model?”
“Which model would you recommend for taking photos?”
“Do you have any budget-friendly options?”
Asking About Prices and Discounts
“How much does this model cost?”
“Is it currently on sale?”
“Do you offer any student discounts?”
“Are there installment payment options available?”
Asking About Warranty and Payment
“Does the phone come with a warranty?”
“How long is the warranty period?”
“What payment methods do you accept?”
“Can I pay by card or mobile payment?”
Closing the Call
“Thank you for the information. That was very helpful!”
“I appreciate your help. Have a great day!”
Scenario #2: Shopping at a Clothing Store
Talking to a Store Employee
“Excuse me, could you help me find this shirt in a different size?”
“Do you have this jacket in black?”
“I’m looking for something comfortable and casual.”
Asking About Sizes and Colors
“Do you have this in a medium?”
“Are there any other colors available?”
“Can I try this on?”
“Where is the fitting room?”
Asking About Sales and Promotions
“Are there any discounts today?”
“Is this item on sale?”
“Do you have a buy one get one free promotion?”
“Can I use a coupon for this purchase?”
Asking About the Return Policy
“What is your return policy?”
“Can I exchange this item if it doesn’t fit?”
“How many days do I have to return it?”
Ending the Conversation
“Thanks for your help!”
“I’ll take this one.”
“Have a nice day!”
Scenario #3: Calling Customer Service
Explaining the Problem
“Hello, I’m calling about an online order.”
“I received the wrong item.”
“My package arrived damaged.”
“My order hasn’t arrived yet.”
Asking About Delivery Status
“Could you check the status of my delivery?”
“When is the estimated delivery date?”
“Is the package delayed?”
Asking About Refunds or Exchanges
“I’d like to request a refund.”
“Can I exchange this item for a different size?”
“What is the refund process?”
“How long will the refund take?”
Closing the Call
“Thank you for resolving the issue.”
“I appreciate your assistance.”
“Have a great day!”