OPIc Practice Test Prompts
SET 34: CHATTING ON THE PHONE
1. Can you describe a recent phone call you had with a colleague or client at work?
What was the main purpose of the call, and how did it go?
2. When you chat with someone on the phone for work-related matters, do you
prefer to plan the conversation in advance or handle it spontaneously? Can you
share an example of how you navigated a spontaneous phone conversation
effectively?
3. Have you ever encountered a challenging or difficult phone conversation while
handling work-related issues? How did you handle the situation, and what
strategies did you use to maintain a positive and professional tone throughout the
call?
4. In your workplace, are there any specific guidelines or etiquettes that you follow
when chatting with someone on the phone, such as addressing clients, colleagues,
or superiors? How do you ensure effective communication during phone
conversations while adhering to these guidelines?
5. Can you recall a time when you received constructive feedback during a phone
call at work? How did you respond to the feedback, and what steps did you take
to implement any suggested improvements in your communication skills during
future phone conversations?